At Jewels Bazar, customer satisfaction is our top priority. Please review our refund and return policy to understand the guidelines and requirements.
No Returns Policy:
Video Evidence Required: We do not accept returns unless you provide video evidence of the issue at the time of receiving the parcel. The video must clearly show the unopened package and the product inside.
Conditions for Returns: Returns are only accepted if the product is damaged, defective, or incorrect. The video evidence must be sent to our customer service team within 48 hours of receiving the parcel.
Refund Policy:
Refund Eligibility: If your return is approved based on the provided video evidence, we will process a refund to your original payment method. The refund amount will include the cost of the product and any applicable taxes.
Processing Time: Refunds will be processed within 7 to 10 business days after receiving and verifying the returned item. You will receive a confirmation email once the refund has been processed.
Exchanges:
Product Exchange: In cases where the product is damaged, defective, or incorrect, we may offer an exchange instead of a refund. The exchange process will be initiated once we receive the video evidence and approve the return.
Exchange Timeframe: Exchanges will be processed within 7 to 10 business days, and the replacement product will be shipped to you at no additional cost.
Return Shipping:
Shipping Costs: If a return is approved, we will provide instructions for returning the product. The return shipping cost will be covered by Jewels Bazar in cases of damaged, defective, or incorrect items.
Packaging: Please ensure that the product is securely packaged to avoid any damage during return shipping. We are not responsible for items damaged during transit due to inadequate packaging.
Non-Returnable Items:
Customized Products: Customized or personalized items are non-returnable unless they arrive damaged or defective.
Final Sale Items: Items marked as “final sale” are not eligible for return or refund